Hard Drive Repair

One of the most common data loss situations we encounter is a client that requires recovery from a broken HDD. Gillware has successfully recovered data from over 100,000 failed hard drives.  The seasoned engineers in our cleanroom have seen just about every model of hard drive invented over the past 20 years. When hard drive manufacturers like Seagate, Western Digital, and Hitachi unveil their new models, we know it’s only a matter of time before our engineers start seeing those in our lab, too. If you want to find people who know more about hard drives than us, you’ll be hard pressed to find any outside of the manufacturers themselves.

Drives that are clicking and require cleanroom services are an everyday occurrence here at Gillware. We have the experienced professionals, the correct scientific equipment, and the ISO5 certified cleanroom environments required to give you the very best chance to recover your critical data. If you experience an external hard drive not showing up, the professional data recovery engineers at Gillware can help. We also see dozens of scenarios every week with hard drives experiencing failed spindle motors, burned printed circuitry (PCB), or corrupted firmware.  You can count on the very best people possible to perform the necessary hard drive repair, who have seen similar situations hundreds of time, working on your case.

Another common data recovery scenario consists of a healthy hard drive, but the data may have been deleted, or a partition accidentally or maliciously formatted. There is a 99.9% chance we fully understand the binary formats of the file types you would like recovered.  There is a 100% chance we fully understand and have written software to analyze and find the forensic artifacts of whatever file system your system was running, whether that is FAT, NTFS, REFS, EXT2/3/4, XFS, BTFS, HFS+, APFS, ReiserFS, VMFS, or any of the other vintage or rare file systems.  We see the worst possible data destruction situations and give you the best chance possible for recovery.

Up until a few years ago, no data recovery lab had the means to perform this kind of hard disk repair in a cost-effective manner. But Gillware has made breakthroughs in cleaning and polishing scratched platters. Severe platter damage can still make data recovery impossible. But through the use of our own hard drive platter burnishing technology, we can repair and salvage data from many hard drives with scratched platters.

We can only recover data from the undamaged portions of the platters, though, and if the damage occurs in the right place, even data from the undamaged portion might still be unrecoverable. If the portions of the platters containing the drive’s firmware have been damaged, for example, it is impossible for any form of contact to be made with the data on your hard drive.

Cases like these are partly why we offer free evaluations. Finding out that your data is unrecoverable is painful enough without being charged for the privilege of knowing. On top of that, if the damage is so severe that we can’t recover the data that’s important to you after all our hard work, we don’t charge you for any of our engineers’ efforts. Gillware’s mission is to make data recovery as painless as possible, even if it doesn’t work out.

Looking for a different type of data recovery? Check out our other services here.