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The MSP’s Guide to Change Management: How to Transition your Clients to New Solutions
It will take a good plan and the right amount of time to securely transition your client to their new solution. Here are a few steps you can take to make for a seamless transition.
The 5 Questions MSPs Should Ask About Disaster Recovery Offerings
But before you start asking clients important questions about disaster recovery, you need to make sure you've got your offering figured out in a way that makes you profitable while also keeping clients satisfied.
By the Numbers: The Cost of Data Loss on a Smaller Scale
When estimating the cost of data loss for a company, large, intangible figures may not scare you. But consider the cost of data loss of an individual file.
What’s your Game Plan? Building and Presenting a Solid Backup Strategy Recommendation
When a client wants to protect their critical business data, they turn to you for advice on backup solutions. As their managed service provider, you are their trusted advisor, and they rely on your recommendations for all their technology needs. You're like their coach, and you need to draw up a game plan for their backup strategy.
Ditch the Menu of Options: Recommend the Right Backup Solution
Picking a data backup solution is not a choice between less expensive and more expensive. It's a choice between the right solution and the wrong solution.
Who told you that?! Four Ways to Improve Internal Communication between Sales and Support Teams
Improving internal coordination has a ripple effect on an organization. By fine-tuning internal communication, external communication is sharpened, customers are happier and better informed, and, in turn, business does better.
What am I paying you for? The MSP’s Struggle to Justify their Fees
Business clients can be reluctant to pay for things they don't think they need. Managed services are a perfect example of this. When things are working correctly, people don't consider the factors that cause everything to run smoothly.
“It Won’t Happen to Me”: When Small Businesses Gamble with Backup Coverage
For those that choose to go without data backup coverage, their files are constantly at risk for data loss. Most think, "It won't happen to me." and take a gamble by going without backup protection. But all too often, businesses lose that bet.
The Crippling Cost of Data Loss: Hardware Failure by the Numbers
What type of hardware is failing the most? There are a number of things that can fail, from optical disk drives to motherboards and so forth, but according to our partners, hard drive failure accounts for more than majority of failures; 80 percent claimed it’s the most common.